Support

Rapillo Creative Support Ticket

Rapillo Creative Support Ticket

If you are experiencing issues with your website, please use this form to submit a support ticket. Our team is here to help resolve your problems as quickly as possible. Please select the option that best describes your issue and provide any additional details to help us understand and address the problem.

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What can we help you with today?
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Ticket Details

To ensure we can address your issue promptly and effectively, please provide as much detailed information as possible. This includes:

  • A clear description of the issue
  • Steps to reproduce the problem
  • If the issue affects specific users on your site, please provide their details.
  • Screenshots or other relevant documentation

Please Note:

If the information provided is vague or incomplete, additional time may be required to gather the necessary details. This additional fact-finding time will be billed accordingly.

Thank you for your cooperation.

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User Identifiers

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Important Notice:

To ensure efficient and effective support, please follow these guidelines:

Individual User Issues: If the issue affects specific users on your site, add them to the support ticket for clarity.

Provide detailed information about each affected user, including their username and any relevant details about their issue.

Global Issues: If the issue affects all users or is a site-wide problem, indicate this clearly in your description.

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